Right of Cancellation
Right of Cancellation (30-Day Withdrawal Right)
Customers have the right to withdraw from their purchase within 30 days after receiving their order.
To exercise the right of withdrawal, customers must notify us within the 30-day period by email at:
info@commoventi.com
Subject: Withdrawal Request – Order [Order Number]
Conditions for Withdrawal
The product must be unused, unworn, and in original condition.
All original packaging, tags, and accessories must be included.
Withdrawal is not accepted for items returned in visibly worn or damaged condition.
Return Shipping Costs
The customer is responsible for the cost of return shipping.
A tracked shipping service is recommended.
Commoventi is not responsible for lost return shipments.
Refunds
Refunds are issued within 14 days after we receive and inspect the returned item.
Refunds are made to the original payment method.
Original shipping fees are non-refundable.
Returns Procedure
To make a return, please follow these steps:
Email info@commoventi.com with the subject:
Return Request – Order [Order Number]
Include:
- Your order number
- Reason for the return
- Photos if relevant
Once approved, return the item to:
Commoventi
Hasserisgade 4, 3tv
Aalborg, 9000
Nordjylland
Denmark
After the return is received and inspected, your refund will be processed within 14 days.
Complaints Procedure (Defective or Incorrect Items)
If your item arrived damaged, defective, or incorrect, please contact us immediately:
info@commoventi.com
Subject: Complaint – Order [Order Number]
Include:
Order number
Description of the issue
Photos of the defect/problem
Processing Time
Complaints are reviewed within 2–5 business days.
If the complaint is approved, we will offer:
A replacement (if available), or
A refund
Return shipping for approved complaints is covered by us.